Operational Management

Operational Excellence signifies that each employee has bought into the flow of Value to the customer, and is sufficiently skilled and resourced to fix the flow before the break occurs.

Getting in touch with Chambers Havershaw can help your organisation build a world-class value chain and achieve Operational Excellence.

Key questions:

There are many questions/issues facing companies who are striving for Operational Excellence:

Is it possible to manage the increasing variety in customer demand and reduce product  cost at the same time?
How feasible is it to integrate the newly emerging markets, such as China or India, into the overall operations network?
Is it possible to contribute to product and process innovation?
How do you master increasing complexity along the entire value chain?
Are you able to develop an intelligent approach to building and managing extended supplier networks and outsourcing?
Are you able to sustain lasting efficiency?

How we can help:

Chambers Havershaw is recognised for its excellence in Operations Management consulting. Whatever your company is facing, we can help address the issues by providing a strategic perspective and developing innovative solution. We work alongside our clients, providing hands on support to achieve real change.

With many years' experience across a wide range of industries and in the service sector, our consultants are experts in the latest thinking and best practices in Operations Management. Their insight covers operations strategy, purchasing effectiveness, manufacturing operations, distribution networks and excellence in the total value chain.

Transaction Processing Services:

The order to cash, purchase to pay and supply chain processes usually process the highest volume of transactions in the back office. The overall effectiveness and cost of the back office depends on the efficiency of these processes.

Chambers Havershaw has detailed knowledge and subject matter expertise of automating and outsourcing order to cash, purchase to pay and supply chain, and understands the challenges involved in improving the efficiency of these key processes.

Chambers Havershaw assists companies optimise productivity and performance through the following five key approaches:

1: Our approach is marked by our analytical firepower grounded in rigorous fact-finding methodology and coupled with innovative thinking and providing consistency in reporting and communication.
2: We challenge preconceptions, from the initial brief to final conclusions, significantly developing our clients' thinking:
3: Our services range from visioning, blueprinting a target operating model undertaking appraisal, through to business process improvement, managing change and benefits delivery, monitoring projects and independent operational reviews.
4: A key benefit of our approach is that we transfer ideas and knowledge to clients so that they are embedded in organisational practice. We work with management in all types and sizes of organisations in the private and public sectors.
5: Each account manager provides a single point of contact and assumes overall responsibility for the daily coordination of all client services to ensure quality, efficiency and accountability.

Subject matter expertise:

Back office reengineering
Billing
Cash Collection
Cash Management
Change Management
Credit Management
Process Controls
Process Mapping
Purchase ledger
Sales ledger maintenance
Service Level Agreement
Shared Service Centre
Staff training
Value Flow Stream


3 reasons for considering Chambers Havershaw:

1: Are you getting the right professional support services to satisfy your specific needs?
2: Do you have a plan to address both technical and tactical aspects of your objective(s)?
3: Do you have in-house expertise/capacity to answer Q1 & Q2 and oversee implementation?

Contact us for your free no obligation consultation